FAQ

FREQUENTLY ASKED QUESTIONS

Here’s where we’ll answer any sticky questions, dispel a few myths and generally clear the air…

 what are the benefits of manuka honey?

Special properties of Manuka honey are widely known, and many have been scientifically tested. Due to NZ food regs, we can’t make any claims about therapeutic or medical benefit. We have heard from our valued customers all the wonderful ways they use our honey for their overall wellbeing. We encourage everyone to try it for themselves.

 where does manuka honey come from?

Manuka is a Maori word for a scrubby tree with the convoluted Latin name of Leptospermum scoparium. A native in New Zealand, it grows throughout the country, in the drier climate, both the North and South Islands. It’s also an important plant for regenerating eroded soil. By creating shade and shelter, it’s like a natural nursery for slower, more delicate native plants.

why is Manuka so unique

Manuka honey is unique because of the NPA ‘non-peroxide activity’ All honey has hydrogen peroxide (HPA) naturally occurring which gives most honeys a mild antibiotic quality. NPA ‘non-peroxide activity’ is unique to Manuka Honey.

are you buying the correct Activity?

Watch this video as to what activity is in Manuka Honey. The Difference Between peroxide and non-peroxide activity

how long does honey keep for?

Honey doesn’t really ‘expire’. As long as it’s stored properly, kept away from too much heat, your honey will last well beyond its ‘best before’ date.

what do I do if my honey goes sugary!

Honey naturally crystallises, especially when its a bit chilly. It’s still fine to eat – place your jar in a warm spot will soften those granules away.

can the honey be used for cooking?

Honey is a pantry staple for your cooking. Great for glazing, a natural preservative for pickles and sauces, it also retains moisture for deliciously dense, moist cakes, with a touch of colour. Foodies love Manuka honey! It has also been used to replace sugar in drinks and baking.

how is manuka honey made?

Although we would LOVE to take credit we have to have give all the glory to our honeybee friends.

Our job is to gently extract the honey from the honeycomb, and store in a safe way, before we bottle it up for our customer, you!

how do you harvest it?

Our authentic Manuka honey is found in Northland’s most remote locations. We do all we can to avoid damaging or disrupting our bees’ native bush home. Often the best way to access these pristine areas is by gently lifting hives in and out using helicopters.

how do you use manuka honey?

The are many creative ways to use Manuka honey. For breakfast on toast, drizzled over porridge or in your tea/hot drink is great when it’s cold out. We even know of people who have a spoonful before they exercise for a quick, natural energy boost. It also has been used in homemade beauty products, and can be used in all sorts of cooking as a natural sugar.

why is it so expensive, compared to other honeys?

Manuka trees grow in very remote wild parts of New Zealand and this makes it a challenge for us to to harvest our hives. The expertise required to harvest our honey is high. Honey bees too have to work harder to extract nectar from Manuka flowers – in comparison to nectar they extract for more common honey varieties like clover or pasture honey. The average yield per hive per season is 23kg where as if you placed that hive on a paddock of clover or pasture, you’d get anything up to 40-80 kg per hive by comparison.

Manuka only blooms for a very short period (4-8 weeks) and our yield is also impacted by climatic conditions. High concentration Manuka honey is rare which is why hive placement is so important to us and why we independently test and rate our Manuka honey so consumers are guaranteed they’re getting the real deal. It really is about supply and demand. 

Some honey makers use UMF (Unique Manuka Factor) to measure their honey. We use the MGO rating number because this is proportional to its antibacterial potency. That’s why we test and guarantee the MGO level in your honey. 

what is the MGO rating?

MGO ratings refer to the level of Methyglyoxal in the honey. Scientific evidence has confirmed that Methylglyoxal as one the key compound naturally occurring in New Zealand Honey

why we use MGO

We use MGO because its easy-to-understand antibacterial activity. Up until now there has been a major misunderstanding of the relationship between different levels of antibacterial activity in Manuka honey. It has always been assumed that for example, a honey with a non-peroxide antibacterial activity (NPA) of 20 is twice as potent as one with a rating of NPA 10, but that is in fact not correct. Watch Peter Molan explain the true Relationship of NPA and MG Levels.

can i eat manuka honey when i’m pregnant?

Yes, Manuka honey is safe to eat, both while pregnant and breastfeeding.

can kids eat manuka honey?

Yes, but please do not feed any type of honey to little ones younger than 12 months old.

 DELIVERY
What are Kai Ora Honey Ltd delivery costs?
Delivery charges cover packaging and signature required delivery.

They are as follows:

Local – Kaitaia and surrounding suburbs

upto 25.0kg

$4.50

Upper North – above Auckland

upto 5.0kg

$7.50

Auckland Region

upto 15kg

$10.50

Lower North – below Auckland

upto 5kg

$15.50

South Island

upto 5kg

$31.00

Rural Delivery Fee (added if you are RD)

upto 15kg

$4.60

Saturday Delivery (added if Sat delivery possible)

upto 25kg

$5.80

Local – Kaitaia and surrounding suburbs

upto 25.0kg

$4.50

 

how long will my order to take to arrive?
Your parcel is sent via NZ couriers, subject to payment confirmation and availability. Once your payment is confirmed we will send an email letting you know that your order has been dispatched and your tracking number.  We suggest allowing 3-4 working days from the date of dispatch for your parcel to arrive. Rural and remote deliveries can take up to 4 days. If you have an urgent order we do offer an express service for overnight delivery to the North Island if required. If your parcel does not arrive within this time frame please contact us as soon as possible, to allow us to check with our delivery service. As per our terms and condition’s we will replace any lost or damaged goods, but will not be held liable for any losses, costs, damages, charges or expenses caused by any delay. All product seals MUST be intact and untampered.

shipping to PO Boxes
At this time we do not deliver to PO Box addresses.

availability
While we try to keep stock levels in our system as up to date as possible there may be occasions when the site allows orders of an item that is out of stock. If this occurs we will contact you and ask if you would like to receive an alternative product or a refund. Again we will not be held liable for any losses, costs, damages, charges or expenses caused by an item being unavailable. 

can I collect my order?
Yes. Please select that correct option in your order and either leave a note if possible or alternatively give us a call on +64 9 408 7009 to arrange a time to collect.

can i track my package?

We will email you when we ship, who we’ve shipped with and your unique tracking number. If your honey isn’t with you within the estimated shipping time, buzz us and we’ll chase it up for you.

can i cancel my order?

We ship our orders daily so if you find you have hit a button you wished you hadn’t (we’ve all been there), and you haven’t received a shipping confirmation email, then quickly buzz us and we’ll cancel the order.

how do I return my online order by courier?
We recommend you take the parcel to your closest NZ Post shop to arrange shipping.

product Returns
Whether you are trying our quality, 100% natural products for the first time; or you are a returning customer; or you are buying as a special gift for someone; your satisfaction is the biggest focus point for our team.  If for any reason you are dissatisfied with your honey when it arrives, please call our team on +64 9 408 7009, or email us at info@kaiorahoney.co.nz and we will gladly replace it, once in receipt of your honey in question.

will my refund include courier charges? Your initial freight cost will be refunded to you should you not wish to replace your purchase. Any costs returning the product to us is at your own expense. If you do however exchange your purchase we will reimburse your initial freight cost + freight your new item to you free of charge.

does KOH ship internationally? Due to food regulations and freighting costs we feel its best you contact us to discuss and together we might be able to work something out.

ONLINE ORDERING, ACCOUNTS & PAYMENT

which credit cards/payment types does KOH accept online?

We accept PAYPAL which accepts all major credit cards. You do not have to have a PAYPAL account to pay through this system. Also we do accept payment by bank transfer. Please quote your order number and your name and once we see payment clear we will process for delivery.

If you have chosen to pay by bank transfer our account details are below.  Please deposit the total invoice amount to:
BNZ – Kai Ora Honey Ltd            02-0336-0039478-00

Please use your name and order/invoice number for your reference. We will send you confirmation once payment has cleared and your item/s have been despatched. Payment needs to be received within 7 days of order or it will be cancelled.

is it safe to shop online with my credit card?

Yes, we use Shopify which is an international shopping cart platform which offers full encrypted security for all information passing over this online store.